Return & Refund Policy
Thank you for shopping at TDG . We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns
Return Window: You have 7 Days from the date you received your item to request a return.
Item Condition: To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags attached.
Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items
Certain types of items cannot be returned for hygiene, safety, or custom reason. Non-returnable items include:
Custom, personalized, or made-to-order products
Perishable goods (such as food, flowers, or plants)
Intimate apparel, swimwear, or personal care/beauty products
Gift cards
Downloadable software or digital products
Items marked as Final Sale or Clearance
3. How to Start a Return
Contact our customer support team at [Support Email] or visit our online portal at [Return Portal URL].
Include your Order Number, the item(s) you wish to return, and the reason for the return.
If your return is approved, we will send you a return shipping label, along with instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs for Returns
Defective or Incorrect Items: If the return is due to an error on our part (you received an incorrect or defective item), [Store Name] will cover all shipping costs.
Standard Returns / Change of Mind: For standard returns, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within [e.g., 5 to 10 business days].
Late or Missing Refunds: If you haven’t received a refund yet, check your bank account or contact your credit card company first, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [Support Email].
6. Exchanges
We only replace items if they are defective, damaged, or the wrong size. If you need to exchange an item for the same product, send us an email at [Support Email].
7. Contact Us
If you have any questions about our Return & Refund Policy, please get in touch:
Email: [Support Email]
Phone: [Customer Service Phone Number]
Contact Form: [Website Contact Page URL]
Address: [Physical Store/Company Address]
